Privacy Policy
Last updated: 23 July 2026
VINIS respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and what rights you have when visiting or purchasing from vinisdog.com.
1. Who We Are
The online store vinisdog.com is operated by VINIS.
Business name: VINIS
Organisation number: 938 157 243
Business address: FRIDAHANSENS VEI 22 STAVANGER NORGE
Email: support@vinisdog.com
Website: https://vinisdog.com
VINIS is responsible for the processing of personal information described in this Privacy Policy.
2. Information We Collect
When you visit our website, contact us, create an account, or place an order, we may collect:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Payment status
- Account information
- Messages submitted through our contact form
- IP address, browser type, device information, and website activity
- Cookie and consent preferences
We do not store your complete payment card details. Payments are handled securely by the payment providers available during checkout.
3. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Confirm and manage payments
- Send order and delivery updates
- Respond to questions and provide customer support
- Manage returns, refunds, complaints, and warranty claims
- Prevent fraud and protect our website
- Fulfil accounting, tax, and legal obligations
- Improve the functionality and performance of our website
- Send marketing messages only where you have given consent or where otherwise permitted by law
4. Legal Basis for Processing
We process personal information when it is necessary to:
- Fulfil a contract with you, including processing and delivering an order
- Comply with legal obligations
- Protect our legitimate interests, including fraud prevention, website security, and service improvement
- Act based on your consent where consent is required
You may withdraw your consent at any time.
5. Orders and Payments
When you place an order, we use the information you provide to process the purchase, receive payment, prepare the order, and arrange delivery.
Payments are processed by third-party payment providers available during checkout. These providers receive the information required to complete and verify your payment.
Their processing of personal information is governed by their own privacy policies.
VINIS does not receive or store your complete card number or security code.
6. Shipping and Delivery
To deliver your order, we may share the necessary information with shipping and delivery providers.
This information may include:
- Your name
- Delivery address
- Telephone number
- Email address
- Parcel and order information
We share only the information required to complete the delivery.
7. Contact Forms and Customer Support
When you contact us through our website or by email, we may collect your name, email address, order information, and the contents of your message.
We use this information only to respond to your request, provide support, or resolve an issue relating to your order.
8. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function correctly. These may be used for:
- Shopping-cart functions
- Checkout
- Account login
- Security
- Remembering your cookie preferences
Optional cookies may be used for analytics, personalisation, or marketing. Where consent is required, these cookies will not be activated until you accept them.
You may change or withdraw your cookie preferences through the cookie settings available on the website.
Norwegian rules require valid consent before non-essential tracking cookies and similar technologies are used.
9. Service Providers
We may use trusted service providers for:
- Website hosting
- Website and online-store operation
- Payment processing
- Shipping and delivery
- Email communication
- Website security
- Analytics
- Accounting and administration
These providers may process personal information only where necessary to provide their services and in accordance with applicable data-protection requirements.
10. International Data Transfers
Some service providers may process personal information outside Norway or the European Economic Area.
Where required, appropriate legal safeguards will be used to protect personal information transferred internationally.
11. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purpose for which it was collected.
Order, payment, and accounting information may be retained for the period required under applicable Norwegian accounting and tax rules.
Customer-support messages and account information are retained only for as long as reasonably necessary.
When information is no longer required, it will be deleted or anonymised.
12. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your information
- Request restriction of processing
- Object to certain processing
- Request transfer of your information
- Withdraw your consent
- Submit a complaint to a data-protection authority
To exercise your rights, contact us at:
We may need to confirm your identity before completing your request.
13. Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
14. Children
Our online store is not intended for young children.
We do not knowingly collect personal information directly from children who are unable to enter into a legally binding purchase agreement.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our services, legal obligations, or processing practices change.
The latest version will always be published on this page with an updated revision date.
16. Contact Us
For questions about this Privacy Policy or how we process personal information, contact:
VINIS
Email: support@vinisdog.com
Address: FRIDAHANSENS VEI 22 STAVANGER NORGE
Organisation number: 938 157 243
You may also submit a complaint to the Norwegian Data Protection Authority, Datatilsynet.