Last updated: 23 July 2026
These Terms & Conditions apply to purchases made from vinisdog.com.
By placing an order, the customer accepts these terms. Nothing in these terms limits the customer’s mandatory rights under Norwegian consumer law.
1. Seller
The seller is:
Business name: VINIS
Organisation number: 938 157 243
Business address: FRIDAHANSENS VEI 22 STAVANGER NORGE
Email: support@vinisdog.com
Website: https://vinisdog.com
VINIS is referred to below as “the seller.”
2. Customer
The customer is the person who places an order through vinisdog.com and is referred to below as “the customer.”
The customer must provide correct contact, billing, and delivery information when placing an order.
3. Products
VINIS sells dog collars and related dog accessories.
Product images are intended to represent the products as accurately as possible. Minor differences in colour may occur due to lighting, photography, screen settings, or production variations.
The customer is responsible for selecting the correct collar size. Please measure the dog’s neck and review the size information before ordering.
4. Prices
All prices shown on vinisdog.com are displayed in Norwegian kroner, NOK.
The total price shown during checkout includes the product price and any applicable shipping costs.
Before VINIS becomes registered for Norwegian VAT, prices will not include separately charged VAT. The website will be updated if the business later becomes VAT registered.
VINIS reserves the right to correct obvious pricing, technical, or typographical errors before an order is dispatched.
5. Formation of the Agreement
The purchase agreement becomes binding when the customer submits the order and receives an order confirmation.
If an obvious error has occurred in the order, price, product information, or stock availability, VINIS may contact the customer to correct or cancel the order.
6. Payment
Payment is completed using the payment methods available during checkout.
The customer’s payment information is handled securely by the selected payment provider. VINIS does not store complete card details.
The order may be cancelled if payment is declined, incomplete, or suspected to be fraudulent.
7. Shipping
Orders are delivered to the address entered by the customer during checkout.
Shipping prices and available delivery methods are shown during checkout.
VINIS currently offers free shipping within Norway on orders over 998 NOK, unless another offer is stated on the website.
The customer is responsible for providing a complete and correct delivery address.
8. Delivery Time
Orders are normally prepared and dispatched as soon as reasonably possible after payment has been confirmed.
Estimated delivery times shown on the website are estimates and are not guaranteed.
VINIS is not responsible for delays caused by the carrier, incorrect delivery information, customs procedures, severe weather, strikes, or circumstances outside the seller’s reasonable control.
If delivery is significantly delayed, the customer should contact:
9. Right of Withdrawal
Customers purchasing through the online store normally have a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act.
The withdrawal period normally begins the day after the customer receives the product.
To use the right of withdrawal, the customer must send a clear message to:
The message should include the customer’s name, order number, the product being returned, and confirmation that the customer wishes to withdraw from the purchase.
The customer may also use the statutory withdrawal form supplied with the order confirmation.
10. Returns
After notifying VINIS of the withdrawal, the customer must return or send the product within 14 days.
The customer is responsible for packing the product safely and retaining proof of postage.
Unless otherwise agreed, the customer pays the direct cost of returning the product.
The return address will be supplied by VINIS when the return request is approved.
Products should be returned clean, complete, and with any original packaging and accessories where reasonably possible.
11. Condition of Returned Products
The customer may inspect the product in the same way they reasonably could in a physical shop.
The customer may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product’s nature, characteristics, size, and function.
For hygiene reasons, customers should avoid allowing a dog to wear the collar outdoors before deciding whether to keep it.
This does not remove statutory rights where the product is defective or incorrectly supplied.
12. Refunds
When a valid withdrawal is exercised, VINIS will refund the eligible amount using the original payment method unless otherwise agreed.
The refund may be withheld until VINIS has received the returned product or the customer has provided evidence that the product has been sent back.
Standard delivery costs paid for the original order will be handled according to applicable law. Additional costs resulting from the customer choosing a more expensive delivery method are not necessarily refundable.
13. Complaints and Defective Products
If a product is defective, damaged, incorrectly supplied, or does not match the agreed description, the customer should contact VINIS as soon as reasonably possible.
Contact:
Please include:
- Order number
- Description of the problem
- Relevant photographs or video
- The preferred resolution
The customer’s complaint rights are governed by mandatory Norwegian consumer law. These rights are separate from the 14-day right of withdrawal.
Depending on the circumstances, the customer may be entitled to repair, replacement, price reduction, cancellation of the purchase, or reimbursement.
14. Incorrect Address and Uncollected Parcels
The customer is responsible for entering the correct delivery address.
If a parcel is returned because the address was incorrect, incomplete, refused, or the parcel was not collected, VINIS may charge the customer reasonable costs associated with the return and reshipment, where permitted by law.
15. Order Cancellation
The customer should contact VINIS immediately if they wish to cancel an order.
VINIS will try to cancel the order before dispatch, but cancellation cannot be guaranteed once the order has been packed or shipped.
The statutory right of withdrawal may still apply after delivery.
16. Availability
All orders are subject to product availability.
If a product becomes unavailable after an order has been placed, VINIS may:
- Offer an alternative product
- Offer a later delivery date
- Cancel the affected product and issue a refund
The customer will be informed as soon as reasonably possible.
17. Use and Safety
The customer is responsible for selecting a collar suitable for the dog’s size, strength, health, and behaviour.
The collar should be inspected regularly for wear, damage, loose stitching, damaged hardware, or other defects.
A damaged collar should not be used.
No collar is completely escape-proof or indestructible. Dogs should be supervised appropriately, especially when using a new collar.
VINIS is not responsible for damage caused by misuse, incorrect sizing, failure to inspect the product, chewing, unsuitable attachment, or use contrary to the product instructions, except where liability cannot legally be excluded.
18. Intellectual Property
The VINIS name, logo, website design, photographs, product text, graphics, and other original website content may not be copied, reproduced, distributed, or commercially used without written permission.
19. Personal Information
Personal information is processed according to the VINIS Privacy Policy.
The Privacy Policy is available through the website footer.
20. Changes to These Terms
VINIS may update these Terms & Conditions when business practices, services, prices, or legal requirements change.
The terms applying to an order are those available at the time the order is placed.
21. Complaints and Disputes
Customers should first contact VINIS so that the parties can attempt to resolve the matter directly.
Contact:
If the matter cannot be resolved, the customer may contact the relevant Norwegian consumer authority.
These terms are governed by Norwegian law. Mandatory consumer protections continue to apply regardless of anything stated in these terms.
22. Contact
For questions about these Terms & Conditions, contact:
VINIS
Email: support@vinisdog.com
Address: FRIDAHANSENS VEI 22 STAVANGER NORGE
Organisation number: 938 157 243